GENERAL TERMS AND CONDITIONS OF SALE

 

OBJECT:

Our general terms and conditions of sale are applicable to all products sales through our website http://www.qualitypet.be, an online sales website. The placing of an order through our website implies full acceptance of these general conditions of sales. When a customer places an order, the inclusion of his own terms or conditions is herewith excluded.

By filling his basket, the customer places order of the selected products. The purchased products are compulsorily and immediately paid online by one of the payment methods listed on the site. Failing that, the customer’s order will not be accepted.

TERMS OF ORDER:

A minimum amount of € 30, including all taxes, will be required for each order. Below this amount, the order will not be considered.

In no case we will be liable for errors made by the customer during encoding, in particular in the wording of the recipient’s personal details, the delivery or billing address, the quantities ordered. We are also not responsible for delivery delays, impossibility of delivering the ordered products or other inconvenience caused by this.

The customer is asked to check carefully the data he introduced because our automatic registration systems will be the legal reference of content and date of the order, as well as the quantities ordered. The order will not be validated if the customer doesn’t fill the order form properly.

Upon receipt of the order, we will confirm to the customer acceptance of his order by sending e-mail to the e-mail address he provided when placing his order. The sale will only be concluded as from sending our order confirmation, provided that the secured bank payment centre has given his approval on the transaction.

We reserve the right to refuse or cancel any order of customer without having to justify our decision, and in particular in the case of payment problem related to the order or litigation related to a previous order.

If the ordered product is out of stock, we will inform the customer immediately by e-mail and announce the expected delivery times. The customer may then choose to confirm his order or not.

    

DELIVERY TERMS:

After confirmation of the order and receipt of payment, we will send the ordered products to the delivery address mentioned within 2 and 5 working days, depending on the destination, if this destination is in Belgium. Details about international delivery times may be asked by sending e-mail to this address: contact@nutridei.com .

Levies, taxes and other charges due to the delivery of ordered products are exclusively the responsibility of customer, who must undertake to pay them immediately.

No claims for indemnity may be made against us or against the carrier if there is a delay in delivery.

The customer has to make its arrangements to check (or get someone else to do) the good condition of the products at the time of delivery. Assuming that one or several ordered products are missing, defected or damaged, the customer shall immediately express the necessary reservations to the carrier at the time of delivery, describing precisely in writing the nature of the problem. Failing that, any claim from the customer will not be taken in account.

The detailed terms of delivery are described under the tab: “Terms and Conditions of Transport”.

 

RIGHT OF WITHDRAWAL:

In accordance with the law of 6 April 2010, the customer, if he is a consumer within the meaning of that legislation, has the right to notify the company that he wishes to abandon his purchase without penalties and without justification. The customer shall therefore have a period of 14 calendar days starting from the day following the delivery. The customer can return his purchase for exchange or reimbursement.

According to the law, the term “consumer” means any natural person who acquires or uses for purposes excluding any professional character products put on the market.

In case of exercise of right of withdrawal, the consumer must return us, within the three working days of exercise of right of withdrawal, at his own charge and under his own responsibility, the intact ordered products, brand new and in their original packaging, with all the possible accessories (including instructions for use), with order details. The products must be returned at the following address: Rue du Crucifix 2A à 4210 Oteppe, Belgium.

We are committed to reimburse to the consumer the amounts paid for the purchase of the products for which he validly has exercised his right of withdrawal within the period and the related conditions defined above, free of charge for him (excluding delivery costs). In this case, the reimbursement will be made within a maximum of thirty days from the date of withdrawal notification by the consumer.

The right of withdrawal does not apply to goods liable to deteriorate or expire rapidly.

Since the products listed in the appendix under the tab “products not submitted to the right of withdrawal” have short conservation periods, the right of withdrawal is excluded for these products according to the law of 6 April 2010.

PRICES:

The indicated price does not include transport costs. Our price list for the transport costs may be consulted under the tab “Terms and Conditions of Transport”.

We reserve the right to modify our prices and our transport costs at any time.

The products will be charged on the basis of the prices in force at the time of order.

 

PAYMENT:

The price of the products is due only through the payment options avalaible on the site at the time of order.

The order validated by the customer takes effect only when the secured bank payment centre has given his approval on the transaction. In case of refusal from the secured bank payment centre, the order will be automatically cancelled and the customer will be informed by email.

The information concerning the order is subject to an automated data processing whose responsible is Ogone. The purpose of this automated data processing is to combat card payment fraud. Ogone and SA Nutridei are the recipients of data related to the order. The lack of data transmission related to the order prevents the execution and analysis of the transaction.

In the event of fraudulent use of a payment card, incorrect declaration or anomaly, the order details related to this unpaid note may be recorded in a payment incident file.

PROCESSIN OF PERSONAL DATA - European General Data Protection Regulation (GDPR) :

The data you enter when placing your order on this site may be used or processed, for us and/or our partners, within the context of the execution of your order. Only by encrypting your data, you consent to this consultation, use or processing.

We are committed to respect the privacy legislation in force in Belgium. The processing of personal data we collect is subject to the law of 8 December 1992 on the protection of private life with respect to the processing of personal data. The legal texts are available on the website of the Privacy Protection Commission (http://www.privacycommission.be). Information collected about you may also be used for statistical purposes in accordance with the Royal Decree of 13 February 2001 implementing the Law of 8 December 1992.

According to the law, processing of nominative information related to the customers has been the subject of a declaration to Privacy Protection Commission. You can, at any time and free of charge, once you have provided proof of your identity, obtain the communication of your personal data or details on their existence, their content or their origins, as well as the purpose of their processing. You can also rectify these data under the same conditions. Finally the law allow you to oppose, at any time, upon request and free of charge, the processing of your personal data in our possession.

The person responsible for processing the personal data are Etienne Gochel and Mendy Keymolen, who can be contacted at the following address: etienne@qualitypet.be and mendy@qualitypet.be

 

RESPONSIBILITY:

Under no circumstances and in no way, we can assume any liability for damage of any kind which may result from a misuse of the products we sell or from a modification in the product provided by the manufacturer or the user.

It shall not be held liable for any trivial errors or omissions that may have subsisted despite all the precautions taken in execution of your order.

The pictures present on the website are provided for information only and have no contractual value. The customer may not argue for a discrepancy between the presentation of the delivered product and the presentation of the product on the photo available on the website.

Only the data in the instructions for use, the product data sheet or on the packaging, commit us.

These documents, and only these one, contain the information (and in particular the contraindications) that the user is obliged to satisfy. The customer commits himself to consult the conditions of use on the package leaflet, the product data sheet or the packaging and to use the products in accordance with the conditions of use.

Except in the case of our intentional negligence, our liability is limited, in any case, to the amount of the order.

Our products meet the legislation in force in Belgium. In no way we can assume any liability for non-compliance with legal and regulatory provisions in force in the country of destination, if this country is not Belgium.

INTELLECTUAL PROPERTY:

The texts, illustrations, photos, product data sheets and other items on this website are protected by copyright and, if applicable, by other intellectual property rights (brands, models and drawings…) owned by us or by third parties.

The content of our website cannot be modified, copied or reproduced, in whole or in part, on any medium whatsoever, without our prior express and written authorisation.

 

SEVERABILITY CLAUSE:

The non validity or illegality of all or part of one of the terms provided in these general conditions or in special agreements in no way leads to non validity or nullity of the remaining term or other terms provided in these general conditions or in special agreements.

The Parties are committed to take all possible measures in order to replace this provision by a valid, applicable and enforceable provision, consistent with their original intent.

 

CHOICE OF COURT AND LAW APPLICABLE:

In case of litigation, only the courts of judicial district of Liège (Belgium) are competent, regardless the place of products delivery, residence or head office of the customer.

Solely Belgian law governs all legal relations with the customer.